Question 1

How do I open an account with you?

Accepted Answer

All new account openings are strictly by appointment only.

Question 2

What happens if I lose my keys or access card?

Accepted Answer

You will be given two identical keys when you rent a safe deposit box.

If you lose one or both keys, you should inform the branch where your account is held immediately.

Question 3

How do I pay for my safe deposit box?

Accepted Answer

Please pay by bank transfer or debit/credit card at the nearest branch or via our website.

Question 4

What sort of alarm systems do you have?

Accepted Answer

There are multiple, overlapping alarm systems at our location in Jalan Ipoh. 
They cover the perimeter, the fabric of the vault and each individual safe deposit box. 
All our systems are monitored 24 hours a day by specialist stations, which are in direct contact with the police.

Question 5

What does your insurance cover?

Accepted Answer

Metro Safebox Deposits has comprehensive risk insurance and we pass on the benefits to our customers. 
Please visit our branch for more detailed information.

Question 6

How long has Metro Safebox been established and who owns and runs the company?

Accepted Answer

The company was formed in early 2020 at Jalan Ipoh, Kuala Lumpur.

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